Author: Mark Phillips

Who sends your emails?

Along with Damian O'Broin of the rather good Irish fundraising agency, Ask Direct, I presented some findings taken from a massive international mystery shopping exercise (270 charities in six countries) at IOF London yesterday. I'm going to post the full presentation online, but I thought…

Five things we learned at the IFC

Following a very enjoyable few days at the International Fundraising Congress in Amsterdam, I've put together my key take aways from the event. 1. There's loads more to data than just numbers. Chuck Longfield, Blackbaud's chief scientist, has a job where he can crunch millions…

600 thank you letters

Charities spend a huge amount of money and time on creating appeal packs but the most important part of the relationship building process – the acknowledgement – is often little more than an afterthought. If you think your own set of thank you letters might…