Author: Mark

Tone of voice

Having written and overseen the writing of hundreds of charity communications, I've come to the conclusion that the instructional approach that so many brand guidelines take to defining 'tone of voice' simply doesn't work when it comes to specifying how non-profits must use language. Most...

You don't choose donors, they choose you

Choice is an important concept in fundraising – donors love it. When we offer choice through simple techniques such as shopping lists in appeals or more complex devices such as post-recruitment questionnaires that give donors control over the communications they receive, we build loyalty and...