Charities spend a huge amount of money and time on creating appeal packs but the most important part of the relationship building process – the acknowledgement – is often little more than an afterthought. If you think your own set of thank you letters might...

If you feel a little thirsty next time you're in Japan and decide to make a trip to your nearest vending machine for a refreshing beverage, you'll find more than a few cans of Coke on offer. You'll also be able to support the Japanese...

Having analysed the results for a number of appeals and spoken to fundraisers from throughout the sector, it looks like we are suffering from a royal wedding DM hangover. Fundraising campaigns that were mailed in the run up to Easter or shortly after the wedding...

This is a photograph of Shanon Doolittle's magic drawer. As you'll see, it's packed full of cards - greeting cards, thank you cards, anniversary cards – every sort of card that might be useful to show a donor that you appreciate their support. Of course,...